American Express seeking customer service analysts through off-campus placement in Gurgaon for their recruitment drive in 2024. Students from different academic programmes are eligible to apply for the American Express off-campus drive in 2024. Candidates who meet the requirements can review further information below.
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About American Express
The American Express Company (Amex) is a global financial services business and bank holding company based in the United States that specialises in payment cards. Its headquarters are located in Lower Manhattan’s Battery Park City neighbourhood at 200 Vesey Street, popularly referred to as the American Express Tower. The main classification scheme for AMEX cards is Green, Gold, Platinum, and Black (Centurion), where a higher rank corresponds to a greater priority level.
American Express Hiring Customer Service Analyst Details
Job Role: Customer Service Analyst
Company Website: www.americanexpress.com
Degree: Any Bachelor’s degree
Batch:Â 2024 and before
Experience:Â Freshers/Experienced
Salary:Â up to â‚ą7 LPA *
Location: Gurgaon, Haryana, India
Last Date:Â ASAP
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Roles & responsibilities
- This role, which reports to the team leader, is in charge of processing and reporting on daily remittance processing for a number of EMEA markets. In order to guarantee a positive customer experience and that the reconciliations related to this function are finished in accordance with our primary servicing metrics, you will be needed to make sure the daily processing of remittances is timely captured and processed in line with our compliance requirements.
- Every remittance that comes in will be processed accurately and within SLA.
- To help leaders extract the insights, daily reporting must be developed.
- Re-instructing clients on payment habits.
- Promoting improvements to processes and raising efficiencies.
- Decreasing the amount of cash that are untraceable and keeping suspense account balances to a minimum.
- Locating chances to enhance the way things are done now.
- Respect the rigorous compliance guidelines and culture, making sure that controls are carried out every day.
- Respond quickly to any market effects that may arise.
- Investigations and payment inquiries must be finished within SLAs.
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Required Skills & Qualifications
- Ought to be a graduate.
- Effective Communication Capabilities.
- Capacity to investigate and evaluate intricate data.
- The capacity to plan ahead, adhere to deadlines, and modify your schedule to accommodate shifting priorities in order to satisfy departmental requirements.
- Adaptable and versatile, welcoming change in ever-changing surroundings.
- Capacity to recognise, compile, and evaluate complicated data Systems expertise, including Care, Meridian, and Globestar, among others.
- The capacity to plan ahead, adhere to deadlines, and modify your schedule to accommodate shifting priorities in order to satisfy departmental requirements
- Adaptable and versatile, welcoming change in ever-changing surroundings.
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How to apply for American Express Hiring Customer Service Analyst
Those who meet the requirements can apply online for this post by clicking the link below.