For the position of Customer Service Representative—Non-Voice—at the sites in Gurugram and Gurgaon, India, Concentrix is currently accepting applications. Here are all the details you need to know about the Concentrix Recruitment Drive.
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About Concentrix
Concentrix is a multinational provider of services and technology. Concentrix went public as a separate business on December 1, 2020, after serving as a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006. California’s Newark serves as the home base for Concentrix.
Concentrix Hiring Customer Service Representative Details
Job Role: Customer Service Representative – Non-Voice
Company Website: www.concentrix.com
Qualification: Minimum high school level education
Batch: Recent Batches
Experience: Freshers
Salary: ₹3.7 LPA
Job Location: Gurugram/Gurgaon, India
Last Date: ASAP
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Roles & Responsibilities
- Using and navigating between tools while in a chat session with ease to make sure you can provide the most accurate and comprehensive service possible perhaps.
- Delivering a superior customer experience by responding to inquiries via an online chat channel while following designated shifts, protocols, measurements, and departmental objectives.
- Using contact monitoring technologies to record every customer interaction and elevating unsolved customer concerns to the relevant resources with all relevant information contained.
- Keeping your word, updating others on your work’s progress, and recognising and seeking assistance with any obstacles that stand in the way of your goals.
- Accumulating and preserving up-to-date campaign knowledge.
- Information security must be maintained, and it is your responsibility to use the appropriate procedure to draw attention to any problems that you become aware of.
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Required Skills & Qualifications
- Minimum education required for high school.
- Experience with web chat in a contact centre setting is welcome for both new and seasoned agents (Advantageous).
- Possessing prior international BPO experience is advantageous.
- Strong command of the English language and outstanding ability to write business letters.
- Proven computer literacy, proficiency with Microsoft Office, comprehension of pertinent software, and advanced online capabilities.
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Benefits
- Attractive pay starting at 3,70,000 LPA.
- Free transit service.
- Health advantages.
- Awards and honours throughout the entire year.
- Cutting edge amenities, such as a café, indoor gaming, and other leisure pursuits.
- Gaining experience in the industry can advance your career.
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how to apply for Concentrix Hiring Customer Service Representative
Interested and qualified applicants are urged to submit an application before the deadline.